Terms & Conditions | IAAF WORLD CHAMPIONSHIPS EXCLUSIVE HOSPITALITY TICKETS
Sports Travel & Hospitality Group Limited Hospitality Packages Terms and Conditions
These terms and conditions (Terms) together with the Ticket Terms and Conditions, and the Sports Travel & Hospitality Group Limited (STH) Invoice (collectively Customer Agreement) govern the purchase of Hospitality Packages (as defined in Appendix One below) by the Customer. In purchasing a Hospitality Package, the Customer (as defined in Appendix One below) has accepted to be bound by each of the provisions contained in the Customer Agreement. Accordingly, the Customer must ensure that it has read and understood the provisions of the Customer Agreement before purchasing Hospitality Packages.
London2017 has appointed STH to be the “Official Hospitality Provider” and STH shall have the sole and exclusive right to sell hospitality packages for the IAAF World Championships Event, at Queen Elizabeth Olympic Park, London.
The defined terms in relation to these Terms are set out in Appendix One.
2. Orders and Price
2.1 The Customer Agreement shall apply to the purchase of the Hospitality Package by the Customer. For the avoidance of doubt, in purchasing the Hospitality Package, the Customer formally accepts and agrees to be bound by (and comply with) the Tickets Terms and Conditions.
2.2 The Customer purchases from STH and STH shall sell the number and type of Hospitality Package ordered by the Customer and confirmed by STH (such confirmation being subject to availability of the Hospitality Package at the time the order is made by the Customer). The Customer warrants that all details provided to STH are complete and accurate.
2.3 Where a Customer’s order for a Hospitality Package is facilitated by a STH Sales Agent on behalf of a Customer, STH shall confirm such order (subject to availability of the Hospitality Package at the time the order is made by the Customer) with the Customer. For the avoidance of doubt, the Customer’s contract in respect of the Hospitality Package (but not other additional products or services offered by the STH Sales Agent to the Customer) shall be with STH (and not the STH Sales Agent) and the Customer Agreement shall apply to the purchase of such Hospitality Package.
2.4 STH shall invoice the Package Fee to the Customer as soon as reasonably possible following STH’s confirmation of the Customer’s order (STH Invoice).
3. Payment Terms
3.1 The Customer shall pay sixty per cent (60%) of the Package Fee on the date the Customer Agreement is entered into and the Customer shall pay the remaining forty per cent (40%) of the Package Fee on or before 1st March 2017.
3.2 If the Customer Agreement is entered into after 1st March 2017, then the Customer shall pay the full Package Fee on the date the Customer Agreement is entered into.
3.3 In the event the customer purchases a package through http://www.london2017athletics.com/hospitality then 100% payment by credit card is required at the time of purchase.
3.4 Payment of all sums pursuant to this Customer Agreement shall be paid in pounds sterling with any applicable VAT or other applicable taxes, duties, charges or levies specified during the hospitality order process (unless otherwise agreed in writing by STH) by bank transfer to STH’s bank account (details of which shall be provided to the Customer by STH) or such other payment method offered by STH.
3.5 The Customer agrees to pay and to hold STH harmless from and against any:
(a) taxes, duties, levies, deductions or withholdings (Withholdings); and/or
(b) bank and other charges incurred by STH as a result of any monetary transfer, currency conversion or otherwise (Bank Charges) imposed upon or applicable to the payment of the Package Fee by the Customer by any local government authority and to the extent necessary, the Customer shall be obliged to pay STH such additional amount as will, after any such Withholdings and/or Bank Charges have been imposed, leave STH with the same amount as it would have been entitled to receive in the absence of the imposition of such Withholdings and/or Bank Charges.
3.6 The Package Fee will attract VAT at the then-current rate applicable under English law at the time of sale and such VAT shall be charged to, and payable by, the Customer, irrespective of the geographical location or tax residency of the Customer at the time of sale or otherwise.
3.7 Without prejudice to any other rights under this Customer Agreement, STH shall be entitled in the case of overdue payments from Customer to charge interest on such overdue payments at the daily rate of two per-cents (2%) above the base rate of Lloyds TSB Bank PLC from time to time from the due date until the date of payment.
3.8 For the avoidance of doubt, all prices and any other charges quoted by STH under this Agreement are exclusive of taxes, duties and charges imposed or levied in connection with the supply of the Hospitality Packages (including, but not limited to, VAT) which shall be additionally payable by the Customer.
3.9 The Customer acknowledges that:
(a) not all payment cards will be accepted by STH; and
(b) payments made by payment cards may be subject to a handling fee of two per cent (2%).
4. Delivery of Hospitality Packages
4.1 Provided the Package Fee in respect of the Hospitality Package has been paid in full in accordance with clause 3, STH shall deliver Hospitality Packages, Event Documents and Tickets to the delivery address notified by the Customer to STH in the hospitality order unless STH notifies the Customer of a different mode of delivery and/or collection of the Event Documents and Tickets.
4.2 Notwithstanding clause 4.1, it shall be the Customer's responsibility to arrange for an authorised representative to be present at the delivery address referred to in clause 4.1 to receive the relevant Hospitality Package, Event Document and Ticket, and to notify STH of any change to such delivery address within a reasonable time prior to scheduled delivery.
5. No sponsorship rights or association with the Event
5.1 The Customer expressly acknowledges and agrees that the purchase of a Hospitality Package does not grant the Customer (nor any Guest) any marketing or promotional rights with respect to the Event, any Session, STH or London 2017 Limited.
5.2 The Customer must not and shall procure that each of its Guests shall not, unless any of them are entitled to by virtue of an agreement with London 2017 Limited, hold itself out as a sponsor of, use any intellectual property connected with (including, without limitation, the official emblem, designations and mascots of the Event), or otherwise associate itself or its name in any manner whatsoever with the Event, any Session, STH or London 2017 Limited.
5.3 The Customer must not (and shall procure that its Guests shall not) as a material condition of this Customer Agreement whether before, during or after the Event:
(a) use the Hospitality Package (or any element thereof) for marketing or promotional purposes (including, without limitation, for use as a prize in competitions, lotteries, draws, charity promotions or sweepstakes); or
(b) conduct any promotional, advertising or marketing activity in connection with the Event, STH or London 2017 Limited.
5.4 The Customer agrees that neither it, its Guests nor any of its clients (as appropriate) shall have any right to promote themselves or their trade or business in the Venue Hospitality Area or otherwise associate themselves with STH or the Event, unless expressly authorised by STH in writing.
For the avoidance of doubt and without limitation to the generality of the foregoing, no corporate identification of the Customer, its Guests or its clients (or any of them (as appropriate)) shall be permitted unless expressly authorised in writing by STH. Branding and/or theming in a Venue Hospitality Area shall only be permitted to the extent that such area is an enclosed private area and that such branding shall not be visible from outside of such enclosed private area and such branding and/or theming shall only be permitted to the extent expressly authorised in writing by STH.
6. Hospitality Packages
6.1 The Customer acknowledges and accepts that access to the Venue and Venue Hospitality Area is strictly limited to the Event Day and to the time indicated by STH. For the avoidance of doubt, access to the locations where catering, beverage and/or other hospitality services are provided will be restricted to persons having the express right to access such locations.
6.2 STH reserves the right to substitute or amend a Hospitality Package (including without limitation any seats, areas or services initially allocated to the Customer or pricing of packages to reflect market fluctuations) if such amendment is required:
(a) in order to comply with local applicable laws in force during the Event; or
(b) due to security constraints or other reasons in connection with the staging of the Event or STH’s provision of the Hospitality Packages, in which case, STH shall use all reasonable efforts to provide the Customer with (in STH’s opinion) an equivalent (as close as possible) hospitality package to the Hospitality Package purchased by the Customer. In such circumstances, STH shall notify the Customer of the details of its new hospitality package.
7.1 The Hospitality Package is provided subject to the Customer Agreement.
7.2 The Customer shall be responsible for notifying each Guest of the Ticket Terms and Conditions and the provisions of this Customer Agreement. The Customer shall procure the full compliance of its Guests with the Ticket Terms and Conditions and the provisions of this Customer Agreement.
7.3 The Customer and its Guests shall at all times comply with all directions and instructions of the competent authorities at the Venue (including, without limitation, the police).
7.4 Any breach of the Ticket Terms and Conditions (including, for the avoidance of doubt and without limitation, the prohibitions on resale, transfer and commercial use) or the provisions of the Customer Agreement may result in the cancellation of the relevant Tickets or Hospitality Package purchased by the Customer.
7.5 Without prejudice to the foregoing, the Customer agrees to use its best endeavours to ensure that its Guests comply with all rules and safety regulations established at each Venue and Venue Hospitality Area and acknowledges that if the Customer and/or its Guests are disruptive to the Event or the enjoyment, comfort or safety of other spectators (whether because under the influence of alcohol, narcotics or otherwise) the Customer and/or the Guest (as applicable) may be refused admission or removed by the Venue Operator.
7.6 If the Customer or any Guest fails to comply with clauses 7.2, 7.3 or 7.4 then the Customer and/or the Guest (as applicable) shall have no right to a refund from STH or London 2017 Limited and neither STH or London 2017 Limited shall have any liability whatsoever to the Customer or the Guest as a result.
7.7 The Customer and its Guests shall at all times comply with all applicable laws in relation to the use of the Hospitality Package including, without limitation, the Bribery Act 2010.
8. Ambush Marketing
8.1 The Customer and Guests are forbidden from using, possessing, selling or distributing any Prohibited Materials in the Venue or Venue Hospitality Area. If the Customer and/or any Guest is found with any such Prohibited Materials, the Venue Operator may remove such items and/or remove the Customer and/or Guest (as applicable) from the Venue or Venue Hospitality Area and/or refer the Customer and/or Guest (as applicable) to local authorities for investigation. If the Customer or a Guest is removed in such circumstances, then the Customer (including the relevant Guest) shall not be entitled to any refund and STH shall have no liability whatsoever to the Customer or the Guest as a result.
8.2 Without prejudice to clause 8.1, the Customer and Guests are strictly prohibited from possessing, selling or distributing any kind of promotional or commercial items in the Venue or Venue Hospitality Area (including, without limitation, drinks, food, souvenirs, clothes and flyers). The Venue Operator may remove such items and/or remove the Customer or Guest (as applicable) from the Venue or Venue Hospitality Area. If the Customer or a Guest is removed in such circumstances, then the Customer (including the relevant Guest) shall not be entitled to any refund and STH shall have no liability whatsoever to the Customer or the Guest as a result.
9.1 The Customer acknowledges that Tickets (and any access/parking passes) that are damaged, defaced or unreadable may not be accepted by the Venue Operator for admission to the Venue or Venue Hospitality Area.
9.2 STH shall not replace or reimburse the Customer in respect of any lost, stolen, damaged, destroyed or defaced Tickets (and any access/parking passes), save where the same occurs as a result of the negligent act or omission of STH.
9.3 The Customer represents and warrants that it is purchasing the Hospitality Package for use by itself and its Guests only. The Customer shall not be entitled to resell, exchange or make available to any other person the Hospitality Package or any element of the Hospitality Package (including, without limitation, the Tickets).
10. Rescheduled / Relocated Sessions
10.1 The times, dates and places of a Session may be modified without notice to the Customer as a result of unforeseen circumstances (including, without limitation, Force Majeure, safety and security concerns or a decision from London 2017 Limited, the Venue Operator or any other competent authority). STH has no control over the running of or timings of the Sessions.
10.2 If a Session is rescheduled or relocated for any of the reasons referred to in clause 10.1, STH will use its best efforts to arrange for the relevant Hospitality Package to be provided at the rescheduled or relocated Session. If STH is able to provide materially the same Hospitality Package at the rescheduled or relocated Session, then the Customer’s booking for the relevant Hospitality Package shall remain valid for the rescheduled or relocated Session, and the Customer shall not be entitled to claim any refund and STH shall have no liability whatsoever to the Customer or any Guest as a result. If STH is unable to provide materially the same Hospitality Package at the rescheduled or relocated Session, then the Customer shall be entitled to cancel its booking and claim a refund (save that STH shall be entitled to retain any booking/administrative costs reasonably incurred by STH prior to the date of cancellation and to retain such other costs as are reasonable if and to extent that STH has borne costs in reliance on the Session taking place and such costs are not readily recoverable (including, without limitation, any commission paid to a relevant STH Sales Agent)).
10.3 The above remedies are without prejudice to any other remedy the Customer may have pursuant to the Ticket Terms and Conditions.
10.4 The Customer is advised to take out its own insurance to cover the risk and costs associated with a delay, interruption, rescheduling or postponed or cancelled Session.
11. Cancelled Sessions
11.1 If a Session (or any part thereof) is cancelled as a consequence of unforeseen circumstances (including, without limitation, Force Majeure, safety and security concerns or a decision from London 2017 Limited, the Venue Operator or any other competent authority) or as a result of the disqualification or withdrawal of a team or competitor, and not rescheduled, then the Customer shall be entitled to terminate the Customer Agreement and claim a refund (save that STH shall be entitled to retain any booking/administrative costs reasonably incurred by STH prior to the date of cancellation and to retain such other costs as are reasonable if and to extent that STH has borne costs in reliance on the Session taking place and such costs are not readily recoverable (including, without limitation, any commission paid to a relevant STH Sales Agent )).
11.2 The above remedies are without prejudice to any other remedy the Customer may have pursuant to the Ticket Terms and Conditions.
12.1 Save as expressly provided in these Terms, and except where the Hospitality Package is sold to a Customer dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and the Unfair Contract Terms in Consumer Contracts Regulations 1999), all warranties, conditions or other terms implied by statute, common law or otherwise are excluded to the fullest extent permitted by law.
12.2 Where the Customer purchases a Hospitality Package in its capacity as a consumer, the statutory rights of the Customer shall not be affected by these Terms.
12.3 Other than the specific remedies available to the Customer referred to above STH shall not be liable to the Customer (or a Guest) by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the terms of the Customer Agreement, for any consequential loss or damage, any loss of profit (whether direct or indirect) or business or loss of future business or loss of enjoyment or otherwise, costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of STH, its employees or agents or otherwise) which arise out of or in connection with the supply of Hospitality Packages (including Tickets) or their use.
12.4 Subject to clause 12.8, STH’s total liability to the Customer and its Guests whether for negligence, breach of contract, misrepresentation or otherwise shall in no circumstance exceed the Package Fee paid in respect of the affected Hospitality Package(s).
12.5 The Customer shall be responsible for all damage caused by itself, its Guests and any other persons under the control of the Customer.
12.6 The Customer shall indemnify and hold STH harmless from and against all claims, costs, losses, damages, expenses, demands and liabilities suffered or incurred by STH has a result of a breach by the Customer (or its Guests) of the Customer Agreement or in connection with, resulting from, or arising out of any and all acts or omissions of the Customers (or its Guests).
12.7 The Customer agrees that the personal arrangements of it and its Guests in connection with the Hospitality Package (including, without limitation, travel and accommodation) are entered into by the Customer and its Guests at their own risk and that neither STH nor London 2017 Limited shall be liable for any costs, losses, loss of enjoyment or wasted expenditure (including, without limitation, any indirect and/or consequential loss or damage) suffered by the Customer or its Guests.
12.8 Nothing in this Customer Agreement is intended and nor shall it be construed as an attempt by any party to exclude or limit its liability for death or personal injury caused by its negligence, for its fraud or fraudulent misrepresentation or for any matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit, its liability.
13. Termination Events
13.1 The Customer shall only be entitled to terminate the Customer Agreement in accordance with clauses 10.2, 10.3, 11.1, 13.3 and 17.3 of these Terms.
13.2 Without prejudice to any other rights STH may have, STH may terminate the Customer Agreement with immediate effect if:
(a) the Customer fails to make a payment in accordance with clause 3; or
(b) in STH’s reasonable opinion, the Customer or any of its Guests is, or is likely to be, in breach of clauses 5, 8.1, 8.2 or 9.3.
13.3 Either party may terminate a Customer Agreement with immediate effect if:
(a) the other party is in material breach of any term of these Terms and such breach is not capable of remedy;
(b) the other party is in material breach of any term of these Terms and (where capable of remedy) such breach is not remedied within thirty (30) days of notice to do so; or
(c) the other party becomes subject to an Insolvency Event.
13.4 If notice of termination is given by STH to the Customer pursuant to clause 13.2 or 13.3, STH may, in addition to terminating the Customer Agreement:
(a) require that the Customer immediately pay any money due to STH;
(b) cancel all the Customer’s orders confirmed by STH pursuant to clause 2 prior to the date of termination;
(c) be regarded as discharged from any further obligations under the Customer Agreement; and
(d) pursue any additional or alternative remedies provided by law, except as otherwise provided in the Customer Agreement.
13.5 Termination of the Customer Agreement shall not affect the rights or liabilities of either party accrued prior to termination or any terms intended expressly or by implication to survive termination.
14.1 Any communication to be given in connection with these Terms shall be in writing in English and shall either be delivered by hand or sent by first class post or email to the address of the relevant party. The parties shall notify each other of such details at the time of the Customer’s booking and shall keep each other updated of any changes to such details.
14.2 A communication sent according to clause 14.1 shall be deemed to have been received:
(a) if delivered by hand, at the time of delivery;
(b) if sent by first class post or courier, on the second day after posting; or
(c) if sent by email, at the time of completion of transmission by the sender.
If, under the preceding provisions of this clause 14.2, a communication would otherwise be deemed to have been received outside normal business hours in the place of receipt, being 9.30 am to 5.30 pm on a day other than a Saturday, Sunday or public holiday in the United Kingdom (Business Day), it shall be deemed to have been received at 9.30 am on the next Business Day.
14.3 Email communication can be sent to STH at email@example.com
15. Entire agreement, no waiver, and amendments
15.1 The Customer Agreement constitutes the whole agreement and understanding between the parties with respect to the subject matter of the Customer Agreement and supersedes all prior agreements, negotiations and discussions between the parties relating to the subject matter of the Customer Agreement. The Customer acknowledges that it has not entered into the Customer Agreement in reliance on any statement or representation, whether or not made by STH, except in so far as the representation has been incorporated into the Customer Agreement.
15.2 The Customer irrevocably and unconditionally waives any right it may have to claim damages and/or to rescind the Customer Agreement by reason of any misrepresentation (other than a fraudulent misrepresentation) not expressly contained in the Customer Agreement. Any failure or delay in enforcing an obligation or exercising a right, under the Customer Agreement, does not amount to a waiver of that obligation or right. The waiver of a breach of a term of the Customer Agreement does not amount to a waiver of any other term. A waiver of a breach of any of the terms of the Customer Agreement shall not prevent a party from subsequently requiring compliance with the waived obligation.
15.3 No amendment to the Customer Agreement shall be effective unless made in writing and signed by the parties or their duly authorised representatives.
If any provision of the Customer Agreement is declared invalid or unenforceable by any court or authority of competent jurisdiction:
(a) all other provisions of the Customer Agreement shall remain in full force and effect and shall not in any way be impaired; and
(b) the parties shall meet and agree to a replacement provision which is as close as is legally permissible to the provision found invalid, or unenforceable.
17. Force Majeure
17.1 No party shall be liable to any other party for its inability to perform any obligations under the Customer Agreement caused by a Force Majeure Event.
17.2 If a Force Majeure Event occurs, then the party affected shall immediately notify the other parties of the nature and likely duration of the Force Majeure Event and take all reasonable steps to reduce its effect.
17.3 If the Force Majeure Event continues for a period of thirty (30) days or more either party may terminate the Customer Agreement provided such Force Majeure Event is continuing at the date of termination.
17.4 Unless the Customer Agreement is terminated under clause 17.3, the party affected by the Force Majeure Event shall notify the other party as soon as its performance of its obligations under the Customer Agreement is no longer prevented.
18. Personal Data
19. Rights of Third Parties
Any person (other than London 2017 Limited, the Venue Operator or any authorised person) not party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999.
20. Age Policy
Children under 16 years of age are not permitted into the Venue Hospitality Areas unless accompanied by an adult.
21 Governing law and jurisdiction
The Customer Agreement shall be governed by and interpreted in accordance with the laws of England and Wales. The parties hereby submit to the non-exclusive jurisdiction of the English courts.
APPENDIX ONE - DEFINITIONS
In these Terms, the words and expressions set out below shall, unless the context otherwise requires, have the following meanings:
Customer means the end-customer that purchases (or otherwise obtains) a Hospitality Package from STH;
Event means the IAAF World Championships to take place in the Queen Elizabeth Olympic Park between 4th and13th August 2017;
Event Day means a calendar day on which a Session takes place during the Event;
Event Documents means some or all of the following: (a) presentation wallet; (b) itinerary; (c) Venue location map; (d) security pass; and (e) car park pass(where applicable);
Face Value means the official value of a Ticket (or Tickets, as the case may be) which value may be represented on the face of the Ticket in question and which value, for the avoidance of doubt, shall be deemed to include such VAT as may be chargeable thereon;
Force Majeure Event means any event or circumstances beyond the reasonable control of a party (including, without limitation, industrial or civil disputes, war, governmental action, riot, fire, flood, drought, other natural disaster or act of God, riot, crowd disorder, civil commotion, military operations, explosion, structural damage, terrorism (including the threat of terrorism) and epidemics), legislation, regulation, ruling or omission, shortage of power supplies, strike, lock-out, boycotts or other industrial action of the affected party of their sub-contractors, delay, interruption, rescheduling, postponement or cancellation of the Event;
Guest means any guest of the Customer benefiting from a Hospitality Package sold to the Customer and holding a Ticket contained therein;
Hospitality Package means a hospitality package sold by STH to the Customer in conjunction with the sale of Tickets;
Insolvency Event occurs when:
(a) a party becomes insolvent or is unable to pay its debts as they fall due;
(b) an order is made or resolution passed or purported to be passed for liquidation of a party, or a liquidator,
a receiver, statutory manager, or similar official, is otherwise appointed to that party;
(c) a party suspends or threatens to suspend payment of its debts
(d) a party ceases to trade or carry on the whole or substantial part of its business;
(e) any security is enforced against the whole or a material part of a party’s assets or undertaking; or
(f) any other insolvency event or proceeding analogous to any of the foregoing occurring in relation to a party in any foreign jurisdiction.
LONDON 2017 LIMITED means London 2017, the holder of the commercial rights relating to the Event;
Package Fee means the price of the relevant Hospitality Package paid or payable by the Customer to STH, which is exclusive of taxes and duties imposed or levied in connection with the supply of the Hospitality Packages (including, but not limited to, VAT);
Prohibited Materials means:
(a) banners or other signs bearing (in the opinion of STH or the Venue Operator) commercial, offensive or provocative messages;
(b) promotional and commercial objects and materials of whatever nature (including, but not limited to, documents, leaflets, badges, signs, symbols and banners, uniforms and clothing);
(c) any promotional or commercial items of whatever nature that incorporate the logos, branding, get-up of or slogans associated with Customer or any of its Guests; and
(d) any other objects or materials identified as such by the Venue Operator that may affect the reputation of STH, London 2017 Limited the Event or the Event’s official sponsors;
Session means each Athletic Session which forms part of the Event;
STH means Sports Travel and Hospitality Group Limited trading, a company registered in England and Wales under company number 8971103 of 1 Southampton Row, London, WC1B 5HA, United Kingdom
STH Invoice means any invoice rendered to the Customer in respect of Hospitality Packages;
STH Sales Agent means an official third party agent that has entered into an agreement with STH in relation to the appointment as a sales agent as one of STH’s official corporate hospitality agent for the Event;
Tickets means tickets for Sessions;
Ticket Terms and Conditions means the London 2017 terms and conditions relating to the purchase and use of Tickets set out in Appendix Two.
Venues means the location where the Event is taking place which includes but is not limited to the Olympic Stadium Queen Elizabeth Olympic Park and the Venue Hospitality Areas;
Venue Hospitality Area means all areas in which Hospitality Packages are provided, including (without limitation):
(a) in respect of those Hospitality Packages where the hospitality element of the package is located within the Venue, that area containing a defined number of seats and the function space used in connection with those seats; and
(b) in respect of those Hospitality Packages where the hospitality element of the package is located outside the Venue (for example, in temporary structures or existing facilities such as (without limitation) sports halls, restaurants, hotels or reception areas), those areas to which access is limited and controlled for the benefit of Hospitality Package customers;
Venue Operator means:(a) the owner and/or operator of the Venue or Venue Hospitality Area and their personnel;(b) stewards or other officials at a Venue or Venue Hospitality Area; and (c) police officers or other law enforcement or security officials at a Venue or Venue Hospitality Area.
APPENDIX TWO – LONDON 2017 TICKET TERMS AND CONDITIONS
These Conditions govern all Tickets issued for the Championships and the admission to the Venue to attend any Session. These Conditions will be printed in an abbreviated form on each Ticket. In the case of any conflict or ambiguity between these Conditions and the abbreviated form printed on a Ticket, these Conditions will prevail. All capitalised terms used in these Conditions and in the abbreviated form printed on a Ticket shall have the meanings given to them in paragraph 51 of these Conditions. All Tickets are issued by or on behalf of London 2017 Limited, as the Championships organising committee, pursuant to authority granted by IAAF. Any person who purchases or possesses a Ticket, or uses or attempts to use any Ticket, shall be deemed to have accepted and agreed to comply with these Conditions.
Ticket Purchase and Delivery
1. Tickets may only be purchased from London 2017 (via the Official Ticketing Agent) or from the Authorised Agents or through the Official Ticket Resale Scheme or through any other sale or transfer mechanism authorised in writing by IAAF. Tickets purchased or obtained from any other source shall be void and may be seized or cancelled without refund or compensation.
2. London 2017 reserves the right to limit, at the time of purchase, the maximum number of Tickets that any person may purchase for a Session. Tickets may be limited to a maximum number per person, per payment card and/or per household. London 2017 reserves the right to cancel without prior notice and without refund any Tickets purchased in excess of this number, unless the purchase of such excess was due to our error.
3. Tickets may not be purchased by any person under the age of 16 years. The nominated payment card or the registered bank account used to purchase Tickets must be registered in the name and address of the Ticket Purchaser. London 2017 reserves the right to refuse any application for Tickets from any person who fails to comply with this condition or to cancel without prior notice and without refund any Tickets purchased in breach of this condition.
4. Once payment in full has been received by London 2017 or by the relevant Authorised Agent, confirmation of the sale and the Ticket Purchaser’s booking reference number will be notified to the Ticket Purchaser by email, telephone or in writing.
5. The sale or other issuance of any Ticket is final and non-refundable except as outlined in paragraphs 30-37 of these Conditions or as required by English law. London 2017 reserves the right not to replace or accept any Ticket that has been lost, stolen, forgotten, damaged, defaced or forged, or any Ticket which is unreadable, illegible or incomplete.
6. London 2017 reserves the right to issue Tickets in hard copy or as electronic tickets.
7. Hard copy Tickets will be delivered by secure carrier to the billing address of the Ticket Purchaser and not to any other address unless we specifically allow for them to be sent to an alternative address. Post office boxes (or similar) are not acceptable addresses for the delivery of hard copy Tickets. Electronic tickets will be issued via email to the Ticket Purchaser’s email address as specified in the Ticket Purchaser’s application.
8. If any Tickets have not been received five days before the relevant Session, the Ticket Purchaser should contact the relevant customer service centre (details of which will be given to the Ticket Purchaser at the time of the confirmation of sale) quoting the booking reference number given to the Ticket Purchaser at the time of the confirmation of sale.
9. If, in the opinion of London 2017, there is not enough time to deliver hard copy Tickets to the Ticket Purchaser before the relevant Session, Tickets will be issued as electronic tickets or (at the choice of London 2017) made available for collection by the Ticket Purchaser from the Venue on the day of the Session and the Ticket Purchaser will be advised at the time of purchase of the arrangements for the collection of the Tickets. The Ticket Purchaser must collect the Tickets in person and will be required to produce the relevant booking reference number, the payment card used to purchase the Tickets and photographic proof of identity. If the Ticket Purchaser does not show the required documents/identification, London 2017 may refuse to make the Tickets available to the Ticket Purchaser and will not be responsible for the Ticket Purchaser’s inability to enter the relevant Session.
10. It is the Ticket Purchaser’s responsibility to check his/her Tickets; mistakes cannot always be rectified. Tickets should be checked on receipt and the Ticket Purchaser should contact the relevant customer service centre as soon as possible if there is a mistake. Whilst London 2017 tries to ensure that pricing and ticketing information provided to Ticket Purchasers is correct at all times, errors may occasionally occur. If London 2017 discovers an error in the price or nature of a Ticket, London 2017 will inform the relevant Ticket Purchaser as soon as reasonably practicable, and give the Ticket Purchaser the option of reconfirming his or her order at the correct price/specification or cancelling it. If London 2017 is unable to contact the Ticket Purchaser, it will unfortunately have to treat the order as cancelled. If the order is cancelled in such circumstances, London 2017 will provide the Ticket Purchaser with a full refund.
Ticket Use & Prohibitions on Transfers
11. Save as set out in paragraphs 12 and 13 below, Tickets are STRICTLY NON-TRANSFERABLE and MUST NOT BE SOLD OR OFFERED, EXPOSED OR MADE AVAILABLE FOR SALE, ASSIGNED, LOANED, TRANSFERRED OR OTHERWISE DISPOSED. London 2017 reserves the right to cancel without refund any Tickets which it reasonably believes have been or are intended to be resold, offered, exposed or made available for sale, assigned, loaned, transferred or otherwise disposed in breach of these Conditions. The reference to the Ticket
not being made available for sale includes (without limitation) offering to sell a Ticket (including on or via any online auction site), making a Ticket available for sale by another person or advertising that a Ticket is available for purchase.
12. If more than one Ticket is issued to a Ticket Purchaser, the Ticket Purchaser must retain one Ticket for his/her personal use. Any remaining Tickets may only be used by persons who are known to the Ticket Purchaser personally (and who did not become known to the Ticket Purchaser through the sale, transfer or disposal of the Ticket) who accompany the Ticket Purchaser to the Session and subject to the following conditions:
a) any such Tickets must not be offered publicly (including on any website, social media platform or other public forum) whether for sale, as a gift or donation or any other means of transfer and the sale, transfer or disposal of any such Tickets by the Ticket Purchaser to such recipients of the Ticket Purchaser’s Tickets must not be for a payment or benefit in excess of the Original Sale Price of the Ticket;
b) the Ticket Purchaser must bring these Conditions and any applicable Venue Regulations to the attention of such recipients of the Ticket Purchaser’s Tickets and the sale, transfer or disposal of any such Tickets by the Ticket Purchaser must be made strictly subject to these Conditions and any applicable Venue Regulations;
c) the Ticket Purchaser must provide the name and address of each Ticket Holder accompanying the Ticket Purchaser when asked to do so by an Authorised Person;
d) these Conditions and any applicable Venue Regulations shall be binding upon such recipients of the Ticket Purchaser’s Tickets in full, save that such persons shall not have any right to sell, transfer or dispose of their Ticket to any other person and only the original Ticket Purchaser shall have the right to a refund from London 2017 in respect of such Tickets under paragraphs 30-37 of these Conditions; and
e) the Ticket Purchaser shall ensure that such recipients of his/her Tickets comply with these Conditions and any applicable Venue Regulations and London 2017 reserves the right to cancel the Ticket Purchaser’s own Ticket and refuse the Ticket Purchaser admission to and/or eject the Ticket Purchaser from the Venue without refund or compensation in the event of a breach of these Conditions and/or any applicable Venue Regulations by any such recipients of the Ticket Purchaser’s Tickets. In the event that any recipient of a Ticket Purchaser’s Tickets breaches any of these Conditions and/or any applicable Venue Regulations, the Ticket Purchaser and that recipient shall be held jointly and severally liable for such breach.
13. Tickets purchased directly from London 2017 (but not tickets purchased from or issued by an Authorised Agent) may be transferred by a Ticket Purchaser to a third party via the Official Ticket Resale Scheme which will operate in 2017. Further details of the Official Ticket Resale Scheme will be provided to Ticket Holders in due course by email to the Ticket Purchaser’s email address as specified in the Ticket Purchaser’s application and made available via www.london2017athletics.com.
14. Notwithstanding paragraphs 12 and 13 above, it is an essential condition of the issuance of each and every Ticket and the right of admission to a Venue that, the Ticket must not be:
a) transferred, used or otherwise disposed of in the course of any business or for the purpose of facilitating a third party’s business; and/or
b) transferred, used or otherwise disposed of:
i. in relation to any promotional or commercial purpose (including any competition, advertising, promotion, auction or as a prize in any competition or sweepstake, whether for a business or a charity or otherwise); or
ii. to enhance the demand for any other goods or services; and/or
c) transferred or otherwise disposed of to any person who agrees to buy any good(s) or service(s) in return for the Ticket; and/or
d) transferred, used, combined with or incorporated as part of any hospitality, accommodation or travel package or service; and/or
e) combined with any other good(s) or service(s) (including as part of any hospitality, accommodation or travel package or service), in each case without the prior written approval of IAAF.
15. In the event that London 2017, the Official Ticket Agent, IAAF or any Authorised Person reasonably suspects that a Ticket Holder has obtained their Ticket(s) from an unauthorised source or in breach of these Conditions, the Ticket Holder shall, upon request by London 2017, the Official Ticket Agent, IAAF or any Authorised Person, give a full explanation as to how and from whom (including full contact details) his/her Ticket(s) have been obtained and at what price. If a Ticket Holder fails to provide a reasonably satisfactory explanation, London 2017 may cancel the Ticket(s) and refuse the Ticket Holder admission to and/or eject the Ticket Holder from the Venue without refund or compensation.
16. Any Ticket offered for sale, sold, transferred, used or disposed of in breach of paragraphs 11, 12, 13 or 14 of these Conditions may be cancelled by London 2017 and any Ticket Holder seeking to use the Ticket may be refused admission to or evicted from the Venue without refund or compensation and may also be liable to legal and/or disciplinary action.
Venue Entry & Requirements
17. These Conditions are subject to any additional security, public order and safety conditions of admission to the Venue that may be issued by London 2017 or the relevant Venue owner from time to time (the ‘Venue Regulations’). London 2017 shall notify Ticket Purchasers of any such Venue Regulations via email to the Ticket Purchaser’s email address as specified in the Ticket Purchaser’s application and made available via www.london2017athletics.com. If a Ticket Holder fails to comply with the applicable Venue Regulations, he/she may be refused admission to the Venue or evicted from the Venue without refund or compensation. In the case of any conflict or ambiguity between these Conditions and the Venue Regulations, these Conditions will prevail unless otherwise expressly stated in the Venue Regulations. Notwithstanding the foregoing, London 2017 and/or the relevant Venue owner reserve the right without prior notice to revoke or vary any of the Venue Regulations with immediate effect if this is considered necessary on public safety grounds. Any such revocation or variation of the Venue Regulations will be displayed as soon as practicable at the Venue and, if appropriate, other sites.
18. Admission to a Venue will only be authorised upon presentation of a valid Ticket and (if required by London 2017, IAAF and/or any Authorised Person) photographic proof of identity and proof of age. One Ticket will be required for each person, regardless of age (excluding babies under 18 months old in arms). A valid Ticket permits the Ticket Holder to view the relevant Session from the seat indicated on that Ticket or such other alternative seat as London 2017 and/or IAAF may allocate acting reasonably. Nothing in these Conditions shall constitute or imply any entitlement to occupy the seat indicated on a Ticket at any other Session or event. Ticket Holders are advised to arrive at the Venue and take their seats at least 45 minutes before the advertised start time of the Session. The Ticket Holder is not guaranteed an uninterrupted and/or uninhibited view of the Session from the seat provided, nor is any representation or warranty given as to the quality, content or duration of the Session. Any Ticket Holder leaving a Venue will not be readmitted and no pass-outs will be permitted. If a Ticket Holder is not 16 years or over, his/her parent(s) and/or guardians are also responsible for his/her actions, conduct and compliance with these Conditions.
19. For the purposes of safety, security and/or checking compliance with these Conditions, each Ticket Holder shall, if requested by any Authorised Person, co-operate and comply fully with the instructions and guidelines of such Authorised Person (including by producing a valid Ticket and photographic proof of identity and proof of age). A Ticket Holder may be required to submit to a body and possessions search and screen process for the purposes of identifying any Illegal or Prohibited Item or Restricted Item on their person, and any refusal by the Ticket Holder may result in refusal of admission to the Venue or eviction from the Venue without refund or compensation. Any identified Illegal Items shall be handed over to the Police. Any identified Prohibited or Restricted Items which are surrendered by a Ticket Holder as a condition of entry to the Venue shall be deemed to be surrendered irrevocably and voluntarily and will be unable to be reclaimed by the Ticket Holder and shall be disposed of by London 2017 without liability.
20. London 2017, IAAF and/or any Authorised Person may refuse admission to the Venue or eject from the Venue without refund or compensation any Ticket Holder who:
a) is noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or is behaving, or considered by any Authorised Person likely to behave, violently, harmfully or in a manner contrary to public order and/or safety;
b) brings or attempts to bring into a Venue, possesses or uses within a Venue or in the vicinity thereof any Illegal or Prohibited Item including, without limitation:
i. firearms and ammunition (including component parts) or replica or imitation firearms or ammunition; all types of knives and bladed items; offensive weapons or implements, such as extendable batons, or any items modified into weapons or replica or imitation weapons; controlled drugs; explosives, fireworks, flares, smoke canisters or replica explosive devices; personal protection sprays, laser pointers & strobe lights; glass bottles and glass receptacles (medication bottles for personal use excluded); hazardous and/or toxic materials; cans or any other item that an Authorised Person considers dangerous, hazardous and/or illegal or that may be used as a weapon or a missile or that may compromise or otherwise interfere with the safety of (or pose a hazard to) any person or security at the Venue;
ii. phone jammers, radio scanners and walkie-talkies; personal/private wireless and 3G or 4G access points/hubs (smart devices are permitted but must not be used as wireless access points to connect multiple devices);
iii. hard cool boxes;
iv. compressed gas containers (otherwise than required for personal medical purposes);
v. protest material of any kind, including banners, clothing, signs or materials displaying political, religious, offensive or race-related messages, slogans or images;
vi. tents, spray paint or any other item which could be used to demonstrate within a Venue, sabotage or damage property;
vii. any objects bearing trademarks or other kinds of promotional signs and messages (of whatever nature) which London 2017 and/or IAAF believe may be used for promotional or ambush marketing purposes;
viii. any tripods or video camera equipment whatsoever (whether or not for personal use); and any camera or other type of photographic or recording device (of any nature whatsoever and whether capturing still or moving pictures) other than for personal use;
ix. bicycles, roller-skates, skateboards, scooters, wheeled footwear and similar items; and
x. pets or animals (other than guide/service dogs);
c) breaches or is reasonably suspected by an Authorised Person of having breached, or being likely to breach, his or her obligations under paragraphs 28 or 29;
d) brings or attempts to bring into a Venue, possesses or uses within a Venue any Restricted Item which, in the reasonable opinion of an Authorised Person, might compromise or otherwise interfere with the enjoyment or comfort of any person at the Venue, such as, without limitation: large flags, banners and flag poles, oversized hats, large umbrellas, noisemakers such as vuvuzelas and whistles, horns, air horns, drums, rattles, and musical instruments;
e) brings or attempts to bring into a Venue any alcohol, food and/or non-alcoholic drinks (other than small amounts of food and non-alcoholic drinks for personal consumption);
f) whilst within the Venue or vicinity thereof, engages in disruptive, dangerous or violent behaviour including (without limitation): throwing, casting, thrusting or propelling any object (including, without limitation, onto the Field of Play), instigates violence, racism, xenophobia or homophobia, or behaves in a way that any reasonable person may interpret as provocative, abusive, threatening, discriminatory and/or offensive, or creates or poses any threat to the life or safety of themselves or any other person(s), or harms any other person(s) in any way, or unreasonably obstructs the viewing of other spectators;
g) enters or circulates in restricted access areas or other areas where that person is not permitted (including, without limitation, the Field of Play, changing rooms or other athletes’ or officials’ areas); or stands on seats; or persistently stands instead of sitting in the allocated seat; or climbs lighting masts, fences, roofs and other apparatus or constructions;
h) is reasonably suspected by an Authorised Person of having committed, or being likely to commit, a criminal offence within the Venue or the vicinity thereof; and/or
i) enters the Venue with an incorrect age concession Ticket;
j) whilst within the Venue or the vicinity thereof, fails to comply with instructions from London 2017, IAAF and/or any Authorised Person;
k) whilst within the Venue, damages, interferes with or tampers with any property of any third party;
l) whilst within the Venue, smokes in any area;
m) brings or attempts to bring into the Venue, sells, possesses or uses within the Venue or in the vicinity thereof any sponsorship, promotional or commercial items or materials (of whatever nature) without the prior written authorisation of IAAF and/or London 2017 (and the Ticket Holder may be asked to deliver up a copy of any such authorisation upon entry to or whilst within the Venue);
n) whilst within the Venue or the vicinity thereof, engages in any form of activity related to marketing or advertising (including, for the avoidance of doubt, ambush marketing), or conducts any commercial activity whatsoever, or offers (either for free or for sale), sells or possesses items with intent to sell (including, without limitation, drinks, food, souvenirs, clothes, promotional and/or commercial items and literature), in each case without the prior written authorisation of IAAF and/or London 2017;
o) hangs or drapes any flag or banner over any signage within the Venue;
p) engages in any form of gambling, or uses any computer and/or mobile device (including any portable, laptop or handheld computer) to engage in any online betting activities in relation to the result, progress, conduct or any other aspect of the Session, or records, compiles, transmits or disseminates (by any means) any scoring, statistical or other data for the direct or indirect purposes of gambling or gaming;
q) offers to any third party any bribe or other reward to fix or contrive in any way or otherwise improperly influence the result, progress, conduct or any other aspect of the Session and/or otherwise contacts or attempts to contact any athlete, coach, team or official for a corrupt or improper purpose; and/or
r) is under the age of 16 years unless accompanied by his/her parent or guardian or other adult who is responsible.
21. No Ticket Holder shall be permitted to enter, attend or remain in attendance at the Venue where that person is banned by the Venue from attending the Venue or by any competent authority and/or sport’s governing body from attending the Venue or the Session (or sports events more generally) and/or from receiving any Ticket (or tickets generally in respect of sports events).
22. Ticket Holders must retain their Ticket at all times whilst within the Venue and Tickets must be produced for inspection upon request by London 2017, IAAF and/or any Authorised Person. Failure to do so may result in the Ticket Holder being ejected from the Venue without refund or compensation.
23. The Venue is a public transport destination and Ticket Holders are encouraged to travel to the Championships by public transport. Only pre-accredited vehicles will be granted access to the Venue. There is also only limited storage available at the Venue for folding prams and folding children’s buggies.
Limitation of liability
24. Nothing in these Conditions seeks to exclude any liability of London 2017, IAAF, the Official Ticketing Agent, the Authorised Agents, the owner of the Venue or any Authorised Person for death or personal injury caused by its negligence, fraud or other type of liability which cannot be excluded or limited by law. The liability of London 2017, IAAF, the Official Ticketing Agent and the Authorised Agents to each Ticket Purchaser in connection with these Conditions shall (in aggregate) otherwise be limited to the refund set out in paragraphs 33-36 (inclusive) of these Conditions.
25. Personal arrangements including travel, accommodation or hospitality relating to attendance at the Session which have been arranged by the Ticket Holder are entirely at the Ticket Holder’s own risk and none of London 2017, IAAF, the Official Ticketing Agent, or the Authorised Agents shall be responsible to the Ticket Holder for any indirect losses or damages including, but not limited to, loss of enjoyment and goodwill.
26. London 2017 only provides Ticket Holders with use of the Ticket for domestic and private use and Ticket Holders agree not to use the Tickets for any commercial or business purposes, and London 2017 has no liability to Ticket Holders for any loss of profit, loss of business, business interruption or loss of business opportunity.
27. The Ticket Holder is responsible for his/her own personal property brought to and into the Venue. None of London 2017, IAAF, the Official Ticketing Agent, and Authorised Agents, the owner of the Venue or any Authorised Person accepts any responsibility for: a) any loss, theft or damage of a Ticket Holder’s personal property; or
b) any interruptions and/or restrictions to the Ticket Holder’s view of the Session caused by virtue of the position of the seat and/or the actions of other spectators.
Media & Recordings
28. Photographs or any other recordings of sound or images taken by a Ticket Holder within the Venue may be used for personal, private, non-commercial and non-promotional purposes only. The Ticket Holder shall not, except for personal, private, non-commercial and non-promotional purposes and in any event not for commercial gain, disseminate at any time, over the internet, radio, television and/or any other current and/or future form or type of media, any sound, image, description or result and/or statistics of a Session (in whole or in part) including (without limitation) any such content made, recorded or captured in still or moving form by mobile phones or by any other form of wireless and/or portable device, or to assist any other person(s) in the conduct of such activities.
29. Each Ticket Holder attending a Session:
a) acknowledges that he/she is likely to be recorded in a number of media and publicly disseminated (including through CCTV surveillance);
b) agrees that perpetual use may be made, free of charge, of his/her voice, image and likeness captured whilst present at or about the Venue (by means of live or recorded video display, broadcast, transmission or other dissemination or recording, photographs or any other current and/or future media technologies) and waives, on an irrevocable, worldwide, perpetual basis, all rights to object to such recording and the broadcasting, transmission or other dissemination thereof in any current and/or future media technologies;
c) acknowledges and agrees that IAAF is the sole legal and beneficial owner of the copyright and any other intellectual property rights of any nature whatsoever in and to any recordings of sound or images taken within the Venue (including future rights to such recordings or to any works derived from such recordings) and waives, on an irrevocable, worldwide and perpetual basis, all rights (including moral rights) in and to any such recordings; and
d) hereby unconditionally and irrevocably grants to IAAF a perpetual, exclusive, freely assignable and royalty-free and worldwide licence to use, adapt, distribute and/or exploit, by any means and in any current and/or future form or type of media or format, any recordings taken by the Ticket Holder within the Venue in breach of paragraph 28 of these Conditions and unconditionally agrees to deliver any such recordings (in whatever form) and any copies thereof up to London 2017.
Refund & Cancellation
30. LONDON 2017 DOES NOT GUARANTEE THAT THE SESSION FOR WHICH A TICKET IS ISSUED WILL TAKE PLACE AT THE DATE AND TIME STATED ON THE TICKET NOR DOES IT GUARANTEE THE PARTICIPATION OF ANY PARTICULAR PARTICIPANT IN A SESSION. London 2017 reserves the right to make alterations to the time, date and duration of any Session or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation): force majeure, safety and security concerns or decisions from any Authorised Person or other competent authority. In the event of such alteration, neither London 2017, IAAF, the Official Ticketing Agent, or any Authorised Agents will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration, except to the extent set out in paragraphs 33, 34, 35 and 36 of these Conditions.
31. As soon as possible after London 2017 becomes aware of postponement, rescheduling or cancellation of a Session, all available information will be posted on www.london 2017athletics.com, but it is the responsibility of the Ticket Holder to ascertain whether a Session has been postponed, rescheduled or cancelled and any new dates and times.
32. A Ticket will not be exchanged or refunded if:
a) the Session is stopped for any reason after starting; or
b) the start of the Session is delayed for any reason on the date of the Session; or
c) the start time of the Session changes but not the date.
33. London 2017 shall only be required to refund a Ticket Purchaser (on application by the Ticket Purchaser)
with the Face Value of the relevant Ticket, in the following circumstances:
a) if the Session is postponed before starting and the Session is not rescheduled; or
b) if the Session is postponed before starting and the Session is rescheduled to another date (whether at the original Venue or at a different Venue); or
c) if the Championships is cancelled; or
d) if the Ticket Purchaser is otherwise entitled to a refund under English law.
34. If a Session is postponed before starting and the Session is rescheduled to another date (whether at the original Venue or at a different Venue), the Ticket Holder may:
a) (if the Session is rescheduled to another date at the original Venue) either use the original Ticket for the rescheduled Session or apply for a refund pursuant to sub-paragraph 33(b) of these Conditions; or
b) (if the Session is rescheduled to a different Venue) either exchange the Ticket with London 2017 for a Ticket of the same or lower price category for the rescheduled Session (subject to availability of Tickets) or apply for a refund pursuant to sub-paragraph 33(b) of these Conditions.
35. The Ticket Purchaser shall not be entitled to a refund of any fees or charges paid in addition to the Face Value of the Ticket (for example, any Handling Fee or postage or courier charges) except where required by English law. No interest or costs will be payable in respect of any monies refunded.
36. Where paragraph 33 of these Conditions applies, only the original Ticket Purchaser may apply for a refund. If London 2017 initiates a refund process under sub-paragraphs 33(a), (b) or (c) of these Conditions, the Ticket Purchaser will be advised of the process and the prescribed deadline for refund applications through the media or via direct communication to the contact details provided by the Ticket Purchaser at the time of purchase of the Tickets within ten working days of the cancellation or rescheduling of the Session or the cancellation of the Championships (as applicable). The Ticket Purchaser must follow the prescribed process and deadline and produce the original Ticket in order to be eligible for a refund. London 2017 may require the Ticket Purchaser to return his or her unused Tickets if they have been despatched. The Ticket Purchaser is responsible for ensuring their return and London 2017 will not be obliged to refund any returned Tickets which it does not receive. Refunds will only be made to the credit/debit card used to purchase the Ticket and no cash refunds will be provided. London 2017 shall not be required to issue a refund in relation to any Ticket which it reasonably believes has been the subject of a sale, transfer or disposal in breach of paragraphs 11, 12, 13 or 14 of these Conditions.
37. A Ticket Purchaser does not have a right to cancel his or her Ticket. However, if the Ticket Purchaser is a consumer he or she has legal rights if London 2017 does not comply with its obligations in these Conditions with reasonable care and skill. Advice about Ticket Purchasers’ legal rights is available from the Citizens' Advice Bureau. Nothing in these Conditions will affect these legal rights.
38. These Conditions have been drafted in the English language. Translations of these Conditions may be made available by the Authorised Agents. In the case of any conflict or ambiguity between the English language version of these Conditions and any translation of them into any other language, the English language version of these Conditions will prevail.
39. Information about a Ticket Purchaser is gathered and stored to identify the Ticket Purchaser and for administration, communication, marketing, enforcement and access control purposes. The Ticket Purchaser has a right of access to and correction of his/her personal information by written request to London 2017 at the address specified in paragraph 44.
for administration, communication, marketing, enforcement and access control purposes.
41. Save as required by English law, none of London 2017, IAAF, the Official Ticketing Agent or any Authorised Agent accepts any responsibility for any loss, theft or accidental destruction of any personal information provided by the ticket purchaser (and any other ticket holder) or any financial or other loss or damage which may result, directly or indirectly therefrom.
42. In the event that any provision of these Conditions is declared void, ineffective or unenforceable in any respect by any competent court in any jurisdiction, that provision shall be severed to the extent necessary in that jurisdiction, and the remainder of these Conditions will remain in effect as if such provision had not been included and the validity, enforceability and/or legal effect of such remaining Conditions shall not in any way be affected or impaired thereby.
43. London 2017 reserves the right to make amendments to these conditions from time to time where it has a valid reason to do so, including, without limitation: a change in the security or public safety requirements of the Venue. A full copy of the latest version of the Conditions (as amended, if appropriate) will be available as part the ticketing information at www.london2017athletics.com and, upon request, from London 2017 at the address specified in paragraph 44 of these Conditions. London 2017 shall notify Ticket Purchasers of such changes via email to the Ticket Purchaser’s email address as specified in the Ticket Purchaser’s application if they materially affect Ticket Purchasers’ rights as a consumer.
44. Any information requests or other correspondence in relation to these Conditions should be addressed to: Ticketing Manager, London 2017 Limited, Alexander Stadium, Athletics House, Walsall Road, Perry Barr, B42 2BE.
45. Any breach of any these Conditions may result in the cancellation of the Ticket, the refusal of admission to the Ticket Holder to the Venue, or his/her eviction from the Venue, in each case without refund or compensation in addition to any other remedy that London 2017 and/or IAAF may have. No failure or delay by London 2017 and/or IAAF to exercise any right (in whole or in part) under these Conditions shall constitute a waiver of that right, nor restrict any further exercise of that right.
46. All Tickets (and the copyright in all Tickets) remain the property of London 2017 and/or IAAF at all times. Duplicate Tickets will not be issued under any circumstance. In the event of any breach of any of these Conditions by a Ticket Holder, Tickets must, upon the request of any Authorised Person, be delivered up to that Authorised Person. Such actions are without prejudice to other remedies which London 2017 and/or IAAF may have.
47. These Conditions constitute the entire agreement between the parties and no party shall have any claim or remedy in respect of any statement, representation, warranty or undertaking, made by or on behalf of any other party in relation to these Conditions which is not already set out in these Conditions.
48. Any person not party to these Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 save that, in addition to London 2017, all the provisions of these Conditions shall be enforceable by IAAF, the Official Ticketing Agent, and Authorised Agents.
49. These Conditions will be governed by and interpreted in accordance with English law. Any dispute arising from or in connection with these Conditions or a Ticket Holder’s attendance at a Session will be submitted to the exclusive jurisdiction of the English courts. Notwithstanding the foregoing, London 2017, IAAF, the Official Ticketing Agent and Authorised Agents reserve the right to pursue any legal proceedings in a competent court in the defendant's domicile, which proceedings shall be governed by and interpreted in accordance with English law.
50. These Conditions shall not affect a person’s statutory rights as a consumer.
51. When used in these Conditions, the following capitalised terms shall have the following meanings:
“Authorised Agents” means IAAF and all persons appointed by or on behalf of IAAF in connection with the Championships (including, but not limited to hospitality, official travel agents, official partners, sponsors, suppliers, broadcasters and licensees who are legally and contractually entitled to sell or distribute of Tickets);
“Authorised Person(s)” means collectively all Championships management, Venue management, Police, public bodies and agencies responsible for safety and security in connection with the Championships, the Venue or the Session, and their respective staff, officials, representatives, officers and volunteers;
“Championships” means the IAAF World Athletics Championships, London 2017.
“Conditions” means these conditions and the Venue Regulations which are incorporated into these Conditions by reference, together with any amendments or updates to the same issued by or on behalf of London 2017 from time to time;
“Face Value” means the specified price of the Ticket only (including United Kingdom value added tax thereon) as stated on the relevant Ticket, and excludes any Handling Fee (or part thereof) or other fees or charges paid by the Ticket Purchaser in respect of that Ticket (including postage or courier charges);
“Field of Play” means the area within the Venue on which the Session is taking place, together with any adjacent areas required for the purposes of the Session;
“Handling Fee” means the fee payable per Ticket transaction or order, charged in addition to the Face Value of the Ticket, for the processing and delivery of Tickets in that transaction or order (including United Kingdom value added tax thereon);
“IAAF” means the International Association of Athletics Federations, in 6-8, Quai Antoine 1er, BP 359, MC 98007, Monaco Cedex
“Illegal or Prohibited Item(s)” means those items specified in paragraph 20(b) of these Conditions and any other items from time to time prohibited from being brought into the Venue (and Ticket Holders should check the ticketing information on www.london2017athletics.com from time to time for details of any additional Illegal or Prohibited Items);
“London 2017” means London 2017 Limited, Alexander Stadium, Athletics House, Walsall Road, Perry Barr, B42 2BE.
“Official Ticketing Agent” means the official appointed ticket agent of London 2017, acting as agent for London 2017;
“Official Ticket Resale Scheme” means the official online Ticket resale facility to be launched in 2017 and operated by the Official Ticketing Agent to enable the authorised resale of Tickets in accordance with paragraph 13 of these Conditions. Ticket Purchasers should check the ticketing information on www.london2017athletics.com in due course for further details;
“Original Sale Price” means the specified price of each Ticket plus any Handling Fee (or part thereof) and other charges necessary to effect the sale or trade of that Ticket (including postage or courier charges);
“Restricted Item(s)” those any item which, in the reasonable opinion of an Authorised Person, might compromise or otherwise interfere with the enjoyment or comfort of any person at the Venue such as, without limitation, the items referred to in paragraph 20(d) of these Conditions (and Ticket Holders should check the ticketing information on www.london2017athletics.com from time to time for details of any further examples of items which may only be brought into a Venue at the discretion of an Authorised Person;
“Session” means the sport of athletics, forming part of the Championships, the particulars of which are indicated on the Ticket;
"Ticket" means a ticket (whether a hard copy ticket or an electronic ticket) evidencing a personal revocable licence from London 2017 for an individual to attend a particular Session at the particular Venue in accordance with the details indicated hereon;
"Ticket Holder” means any individual possessing, holding or using a Ticket, including (without limitation) the Ticket Purchaser or any person to whom the Ticket was issued or transferred in accordance with these Conditions;
“Ticket Purchaser” means the individual who has purchased a Ticket or Tickets through the Championships’ official ticket programme and/or through any Authorised Agent(s);
“Venue” means the entire premises of the Stadium, Queen Elizabeth Olympic Park, where the Championships are scheduled to take place including all adjacent and surrounding areas used or controlled by London 2017 in connection with the staging of the Championships at the Venue; and
“Venue Regulations” means as defined in paragraph 17.